Frequently Asked Questions about 24Assistance
What is 24Assistance?
What will I receive if I join 24Assistance?
How do I access these benefits?
Is there a trial membership period? How does it work?
Do I have to call to cancel?
Can I cancel parts of 24Assistance?
Can my whole family use this?
How can I contact you?
How do I change my address on file?
What do I do if I forgot my membership ID#?
How can I request additional membership materials/information?
What is your Privacy Policy?
Is 24Assistance Web site secure?
How do I opt out of receiving future marketing e-mails?
What is 24Assistance?
24Assistance is a comprehensive protection program that offers members and their family year-round access to a variety of peace of mind benefits including assistance hotlines, insurance protections and car and home savings.
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What will I receive if I join 24Assistance?
You will receive, either in print or electronically via this site, the comprehensive membership materials, which include an overview of the program covering the terms and conditions and full description of the benefits and services available to our members. You'll also receive your personal membership identification number that allows you to take advantage of all the money-saving benefits available the program offers.
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How do I access these benefits?
To access your benefits in 24Assistance, you can either order online or call Member Savings toll-free at 1-877-559-1193.
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Is there a trial membership period? How does it work?
Upon enrolling, you will have a trial membership period during which you can use the program benefits as much as you'd like. If you find the service is not for you, call us before the end of the trial period, toll-free at the number listed on your membership card, and you won't be charged the yearly membership fee. If you wish to continue with your membership after the trial period you agreed upon, the membership fee is automatically charged to the billing source authorized by you.
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Do I have to call to cancel?
Yes. You must contact one of our Member Savings Representatives if you find the program doesn't fit your needs. If you cancel during your trial period, you won't be charged the yearly membership fee. Simply call the toll free number, 1-877-559-1193 to cancel.
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Can I cancel parts of 24Assistance?
No, 24Assistance is a complete package of benefits designed to work together to assist our members. Unfortunately we cannot separate out specific benefits from the total package.
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Can my whole family use this?
Yes! The members of your immediate family including your spouse, and dependent children who are living in your household at your current address may take advantage of your membership in 24Assistance.
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How can I contact you?
Visit our Contact Us page to send an e-mail or call Member Savings toll-free at 1-877-559-1193.
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How do I change my address on file?
Simply visit our Contact Us page to send an e-mail or call Member Savings toll-free at 1-877-559-1193. If sending an e-mail, be sure to include your name, membership ID#, old address and new address for the address change.
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What do I do if I forgot my membership ID#?
Either visit the Contact Us page and send us an e-mail or call Member Savings toll-free 1-877-559-1193. If sending an e-mail, be sure to include your name and address.
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How can I request additional membership materials/information?
Either visit the Contact Us page to send us an e-mail or call Member Savings toll-free 1-877-559-1193. If sending an e-mail, be sure to include your name, address and membership ID#.
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What is your Privacy Policy?
Click here to read our privacy policy.
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Is 24Assistance Web site secure?
Yes. We use Secure Socket Layer (SSL) to protect your credit card information from unauthorized access. When you place an order online and provide required credit card information, the SSL scrambles or encrypts your information before it is sent to us over the Internet. This protects your credit card information from being read while it is transferred through cyberspace. When we receive your order, the information is kept encrypted until we are ready to process your request. In addition, we meet all of the stringent requirements of the Verisign™ security seal for all online transactions.
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How do I opt out of receiving future marketing e-mails?
Sign on using your membership ID #, visit our Contact Us page, select "Unsubscribe to future marketing" from the drop-down menu, and email us your request. Please be sure to include your name and membership ID number as well as the email address you would like us to remove from our distribution list. Please note, to insure you remain as informed as possible on the status of your membership, after opting out you may periodically receive emailed communications regarding benefit order confirmations, program updates and upcoming billing information.
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